EXPERIENCE

 

Millwork Specialist,

The Home Depot - Elk Grove Village, IL November 2017 to Present

Ensure that merchandising and operational activities are performed on timely and consistent basis. Deliver high quality customer experience by answering customer queries in quick, friendly and professional way. Help the customer design their Millwork needs to the specs of their installer or our in- house installers. Maintain broad knowledge of all company products, services and promotions.

Answer customer inquiries concerning services, products, billing etc. Maintain product display space in retail store.

 

Owner,

Virtual Vertex; Schaumburg IL — June 1999 - Present

Create and host responsive websites for clients. Introduce marketing campaigns to clients for various media outlets to increase their ROI. Suggest and install current hardware or software to update their current workflow for increase production. Maintained on-site hardware and software for clients on a variety of platforms. Scheduled backups of operating system for client data.

 

Director of Marketing/Graphic Artist,

JP Jewelers; St. Charles IL — April 2002 - January 2016

Designed and created marketing campaigns for various media outlets with the use of Dreamweaver CC, Photoshop CC, Lightroom and Adobe Muse. Introduced the company to new social media avenues to increase market awareness. Designed and hosted the company website. Maintained and coordinated the inventory and billing payment systems. Photographed and edited all in house products.

 

Technical Support Specialist,

Whittman-Hart/marchFirst; Chicago IL — 1997 - June 2001

Provided Level 2 support to 9000+ users on various Operating Systems and Messaging Systems, including Windows 95, 98, NT, 2000, Lotus Notes and MS Exchange. Maintained the Support Center Info Source database. Provided technical support for global NEO, giving new employees the first impression of the corporate Support Center. Authored and created the Support Center Web Page with the use of Frontpage and Dreamweaver.

 

Technical Support,

Waste Management/Whittman-Hart; Oakbrook IL — 1997 - June 2001

Provided Administration and Level 1 support of 8000+ users on Lotus Notes and Shiva Access. Maintained and administered the mail gateway for international users of MS Mail and CC Mail. Developed a technical manual for existing tech analysts in the support of Lotus Notes and Shiva Remote Access. Provided Microsoft Windows 95 and remote access support for users on corporate campus as well as remote location throughout the nation.

 

IS Coordinator,

DMR Group/Amdahl; Rosemont IL — 1995 - 1997

Implemented a migration from Windows 3.11 to Windows 95. Administered Microsoft NT server for 200+ users over WAN. Implemented two 4.11 Novell servers for Pacific coast area. Provided Lotus Notes training for first time users. Maintained purchase orders and inventory for entire Midwest region. Migrated and supported users from Lotus Notes 3.x to 4.x.

 

PC Specialist,

DMR Group/Amdahl; Rosemont IL — 1995 - 1997

Provided support to a legacy email system based on proprietary mainframe. Implemented a migration from legacy email system to Lotus Notes 3.x. Audited and maintained inventory of hardware and software. Implemented PictureTel video conferencing system for connection to west coast headquarters. Maintained AT&T Definity telephony system for Midwest office.

 

Inventory Control,

Foxmeyer Drug; Carol Stream IL — 1992 - 1995

Provided configuration and support to an automatic product picking system for optimum performance. Supported users on Windows 3.11 and mainframe email system. Developed time tracking database through Microsoft Access for department

 

EDUCATION

 

DeVry Institute of Technology — 1990-1995 - Addison IL
Bachelor of Science in Computer Information Systems

 

Oakland Community College — 1986-1988 - Farmington MI
Associate Degree in Business Management

 

Illinois Institute of Art — 1999 - Schaumburg IL

 

 

SKILLS

 

OPERATING SYSTEMS:

Windows XP, 7.x, 8.x, 10.x, NT, 95, 98, Mac OSX, Mac iOS

 

LAN Technologies:

10/100 Ethernet, Hubs, Routers, Remote Access, WiFi, Network Printing

 

Software:

MS-Office Suites, Mac OSX Suite, Internet Explorer, Lotus Notes, MS Outlook,   Adobe Dreamweaver CC, Photoshop CC, Illustrator CC, Muse, AVG Antivirus,

 

 

SKILLS

 

 

OPERATING SYSTEMS:

Windows XP, 7.x, 8.x, 10.x, NT

Mac OSX

Mac iOS

Linux (Ubuntu)

Android

 

LAN Technologies:

10/100 Ethernet, Hubs, Routers, Remote Access, WiFi, Network Printing

 

Software:

MS-Office Suites

Mac OS X Suite

Internet Explorer

Lotus Notes

MS Outlook

Adobe Dreamweaver CC

Photoshop CC

Illustrator CC

Adobe Muse

AVG Anti-virus

 

Currently learning:

 

iOS Development

MS Active Directory

 

 

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